Matthews Office
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    Billing and Insurance

    This information will help you better understand Novant Health Pulmonary & Critical Care's billing and insurance policies - from co-pays to Medicare. 

    Billing and Co-Payments

    Insurance co-payments and deductibles are due at the time of service. If we do not have a contracted arrangement with your insurance plan, you will be expected to pay in full at the time of service. Payment will be collected before you see the provider. We accept cash, check, debit card, MasterCard and Visa as payment options.


    We accept assignment for most major insurance plans. Please contact your insurance carrier to confirm that Novant Health Pulmonary & Critical Care is a provider.

    We will gladly file your medical charges with your insurance carrier. If payment has not been received within 45 days of filing, you will be notified and asked to contact your insurance company.

    Billing for Tests

    Laboratory tests performed outside of our office will be billed by the entity performing the test.

    Medicare Coverage

    For people 65 years of age and older, as well as eligible disabled individuals, Novant Health Pulmonary accepts all Medicare standard supplemental insurance policies.